Privacy Policy | Quicken Loans

Last Updated: November 2023

We Respect Your Privacy

At Quicken Loans, owned and operated by LMB Mortgage Services, Inc. (collectively, “LMB,”  “we,” “us,” or “our”), your privacy is a top priority for us and we are committed to protecting your privacy online. This Privacy Notice outlines the steps we’ve taken to ensure that you have a great experience at LMB, and also provides details on how we treat any personal information you may submit to us.

This Privacy Notice applies to this website, LMB.  In addition, we may from time to time add new sites that may or may not be listed in this Privacy Notice. Please note that this Notice applies only to the information collected through this website and not to websites maintained by other companies or organizations to which we link. In addition, this Notice applies only to information collected online, not offline, and how they are being used, secured, and shared by LMB. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Information Collection and Use

We may collect and use personal information about you to respond to your request for products and services offered through this website for the purpose of matching you to providers who have paid marketing fees to receive inquiries. We will also collect information in order to notify you about products, services, and other opportunities we think will be of interest to you. The information we collect may be from the following sources:

• Information provided by you in connection with obtaining quotes from providers for home purchase loans, home refinance loans, or home equity loans. For example, you may be asked to provide your full name, address, telephone number, or other financial information depending upon your request.
• Information provided by you in connection with obtaining quotes from providers for other products or services such as long distance service, internet access, home improvement, and insurance.
• Information provided by you in connection with obtaining a certain product or service offered by one our network providers.
• Information you provide us when you register to receive communications from us (such as your email address).
• Information you provide us when you enter promotions or sweepstakes offered by LMB (such as your full name, physical address and email address).
• Information you provide us through telephone and web based surveys, customer service correspondence, and general feedback.
• Information you provide us when you apply for a job with LMB.
• Information about how you access our Services, including data about the device and network you use, including mobile network, IP address, browser, and other identifiers.

We also collect demographic information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we may receive information about you from other online or offline sources, including third parties from whom we validate consumer self-reported information, and verify information we already have about you. This helps us to update, expand and analyze our records and provide products and services that may be of interest to you.

Examples of the types of personal information that may be obtained from third parties to validate information we already have about you may include Credit band.

Information Sharing and Disclosure

We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at [email protected].

Additionally, We share personal information about you under the following circumstances:

Loan Products or Service Requests – If you submit a request for information  about a loan product or service offered through this website, we will share the personal information contained in your request form (such as your full name, address, telephone number, property location, self-assessed value, or Social Security Number(if applicable)) with third parties, which include banks, mortgage lenders and brokers, and lead aggregators (collectively, “Lender” or “Lenders”) in our client network to process and fulfill your request. In some circumstances, we may obtain additional information about you and/or share that information with Lenders in our network. For example, we may use your Social Security Number, your Year of Birth, or your personal information to validate your self-reported information and help us better match you with Lenders.

All Providers in our network have entered into agreements with LMB, and are required to comply with federal and state privacy regulations. By submitting your request to LMB, you understand that you are providing express written consent, and Providers may contact you on a recorded line by telephone or mobile device, including SMS and MMS, through automated or prerecorded means, email, or regular mail based on the information you provided to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of an internal company. Your consent to be contacted is not required as a condition to purchase a good or service. If one of the Providers contacts you and you wish not to be contacted again by that Provider with respect to your inquiry, then you should specifically make a request to that Provider not to contact you again. Please note that Providers may maintain the information you provided whether you elect to use their services.

For a complete list of licenses and disclosures, please click here

Text Marketing Messages (SMS/MMS). If you opt in to receive marketing and promotional text messages from Us, our affiliates, or third party advertisers, you may receive marketing and promotional text messages regarding financial services and products. To opt-in, you can text message the keyword LowerMyBills to short code 60107 to receive SMS marketing messages from us, our affiliates, or third party advertisers or by submitting a request to be contacted form. Our mobile text messages are intended for subscribers over the age of 18 and are delivered via U.S. short code 60107. By opting in to receive text messages, you acknowledge and agree to the terms and conditions provided in this policy, the LMB Terms of Use  and Privacy Notice.  We may use an automatic dialing system to deliver text messages to you. The Federal Communications Commission, (“FCC”), requires prior express written consent to send telemarketing messages using an automatic telephone dialing system. By your opt-in to receive promotional marketing text messages, you give your express written consent to us to use an automatic dialing system to deliver text messages, including SMS/MMS, to the telephone or cell phone number to which you have directed us to transmit these text messages. You may receive up to 5 message(s) per month for financial services products, related services and other opportunities we think will be of interest to you. We do not charge you when you send a text to the short code 60107 or when you receive a response. However, message and data rates may apply depending on the wireless plan that you have with your carrier. You are responsible for managing the types of SMS texts you receive. For help, text HELP to 60107 , email [email protected], or call +1 310-348-6838. You may elect to stop receiving marketing or promotional texts at any time by text messaging STOP to short code 60107. You consent that following such a request to unsubscribe, you may receive one (1) final message from us confirming that you have been inactivated in our system. Following such confirmation message, no additional text messages will be sent unless you provide us your express written consent to receive messages.

Mobile Carriers. The 60107 short code is supported on most U.S. carriers, including but not limited to persons with text-capable phones subscribing to AT&T, Verizon Wireless, T-Mobile®, Sprint. Please note, however, that the supporting mobile carriers may change without notice, and the mobile carriers (for example, T- Mobile) are not liable for delayed or undelivered messages.

Credit Card Requests – If you wish to match to a credit card provider, you will be asked to provide your personal information (such as your full name and home address).

Other Products or Service Requests – If you submit a request for information about a product or service other than a loan such as home improvement, realtor services, Internet access, insurance or long distance service, you will be asked to provide your personal information (such as your full name, address, telephone number and email address). The personal information you submit is collected by LMB and shared with the particular business provider operating the service or providing the product you requested. Where the service is operated by one of our business providers, the collection, use and disclosure of your personal information will be subject to that business providers’ privacy notice. Our business providers may contact you by telephone, email, or regular mail based on the information you provided to us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of an internal company. If one of our providers contacts you by telephone and you wish not to be contacted again by that business provider with respect to your inquiry, then you should specifically make a request to that provider not to contact you again.

Vendors – We sometimes disclose the information we collect to companies that operate various services for us such as marketing distribution, advertising, processing resumes, or certain product functionalities. These vendors only have access to personal information needed to perform their functions, and may not share it with others or use it for any other purpose.

Job Postings and Affiliate Providers– We allow for the online submission of resumes and employment related information. Please note that the information (including personal information) collected through the online job application process on the Career section of our website is not subject to this Privacy Notice. However, we want to assure you that information obtained from our job site will be used solely for the purpose of accepting and evaluating your submission for possible employment and the related purposes described on our Career page.

Affiliate Providers – We may also collect personal and business information submitted through the “Affiliate Program” section of our website. This information submitted through the “Affiliate Program” is not subject to this Privacy Notice. However, the information obtained through the Affiliate Program will be used solely for the purpose of accepting and evaluating your submission as a possible Affiliate Provider.

Subsidiaries, Parent or Sister Companies – We may share personal and demographic information about you with our subsidiaries, parent company, or sister companies to give you more options to your customer requests and provide you better service. For example, we may share your information with LowerMyBills.com. If you do not want your information shared in this manner, please email us at [email protected]

Aggregate, Non-Directly Identifying Information. We may share aggregated information (i.e., information about you and other customers collectively, but not directly and specifically identifiable to you) and other pseudonymized personal information we collect with third parties, including affiliates to develop and deliver targeted advertising on our Site and on the websites of third parties. If you would prefer that we do not utilize cookies with your website experience, or would prefer to restrict the use of cookies with network advertising providers, please see the “Offering You Choices” section below.

As Permitted by Law – – We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar legal process. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of LMB’s Terms of Use, or as otherwise required by law. We may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfer – As with any other business, it is possible that LMB in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by LMB, including your personal information, customer and business account information, but would continue to be bound by this Notice unless you consent otherwise. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or material changes to the uses of your personal information, as well as any changes to choices you may have regarding your personal information.

Non-Affiliated Companies: From time to time, we may share your personal information with non-affiliated third parties. For example, we may share personal information to provide a product or service that we feel may be of interest to you. We may also sell or share your personal information to a third party advertiser that will use your personal information for their own marketing purposes.

How We Respond to “Do Not Track” Signals – Some web browsers provide a “Do Not Track” feature that sends a signal to websites you visit that you do not want to have your online activity tracked. We do not respond to Web Browser “Do Not Track” signals at this time.

Push Notifications –If you explicitly consent to receive browser-based push notifications (“Push Notifications”) on LMB, we (directly or by our service provider) will process your IP address and approximate geographical location (country). We will use this information for the purpose of sending you browser notifications on our website(s) as well as third party websites for marketing purposes. Push Notifications may include advertisements from us and/or third party advertisers about products and services you might be interested in. We also send push notifications from third party advertisers about products and services you may be interested in that direct you to a third party website for more information. As a result, third party materials that LowerMyBills does not own or control may be transmitted, stored, accessed or otherwise made available using LMB. Note that we use Pushnami services, which its privacy policy is available here:  https://pushnami.com/privacy-policy/.You may unsubscribe from receiving push notifications, at any time, through your standard browser settings.

Advertisements and Third Party Ad Servers

We engage with a third party to either display advertising on our Web site or to manage our advertising on other sites. For instance, when visiting a third party website, you may receive a banner advertisement, a “pop up” window advertising LMB, or a displayed a text link on the third party site. Please note that such advertisements are served by the third party website that you have visited and are not controlled by LMB. In addition, such advertisements may be placed by third party ad servers or ad networks. Our third party providers may use technologies such as cookies and action tags to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here or here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Tracking Technologies

Technologies such as cookies or similar technologies are used by LMB and our marketing providers, display advertising network providers, affiliates, and other campaign performance tracking and analytics service providers, such as Google, Facebook, TikTok and Lead Intelligence, Inc. (d/b/a Jornaya), whose privacy policy can be viewed here: https://www.jornaya.com/consumer-privacy-policy. These technologies are used in analyzing trends, administering the site, measuring ad performance, tracking users’ movements around the site (including the capture of visual snapshots of your activity on our site) and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We generally use cookies to reduce the time it takes for pages to load on your computer, to assist with customer tracking, to store the traffic source or marketing campaign that explains how you reached our site and to deliver targeted advertising on our website, websites owned by our sister companies, or websites of third parties. In order to save you time and effort, we may also use cookies in several places on our website to pre-populate or automatically fill out web forms for you when you revisit our website.  Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files. The information we track may include such information as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, IP address and number of clicks. We may combine information that we obtain through the use of cookies and third party web analytics services with Personal Information, other aggregate or pseudonymized data, including a unique ID We may assign you.

Offering You Choices

Marketing Email Options – You may register to receive communications from us directly on our website or through a third party. Upon registering, we will periodically send you e-mails with offers and promotions. If you no longer wish to receive these communications, please let us know by unsubscribing here.

Third Party Advertisers – Please note that LMB can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their email communications.

Confidentiality and Security

The security of your personal information is very important at LMB and we take a number of steps to safeguard it. For example, we limit access to personal information to those employees or agents who assist us in providing requested products and services to you and maintain physical, electronic, and procedural safeguards that comply with federal standards to guard personal information about you.

When you enter sensitive information (such as a Social Security number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at:  [email protected].

Surveys

We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information for market research purposes and to improve our services. We will occasionally provide pseudonymized aggregated statistics about our users in reports to third parties. These reports will not identify individual users.  We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personal information for any other purpose.

Third Party Links

This Privacy Notice applies to all information that you provide to LMB. However, when you visit websites to which LMB links, keep in mind you will be interacting with a third party that operates under its own privacy and security policy. If you choose to obtain certain services through a third party site, the data collected by the third party is governed by that third party′s privacy Notice. A third party site will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy notices of any other service provider from whom you request services.

Social Media Features

Our Web site includes Social Media Features, such as the Facebook Like button. This Feature may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy notice of the company providing it.

Framing

In some cases, we may use third parties to operate portions of the LMB website. Although the particular section of the website may have a similar appearance as the LMB site, information submitted through these outside third parties are subject to that company′s privacy notice unless otherwise stated.

A Special Note about Children’s Privacy

You must be at least 18 years old to use this website. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you can use the services offered on our website only in conjunction with your parents or guardians. Please see our Terms of Use for more information.

Removing Your Information

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services or updates on additional products, you can submit your request here. Additionally, we will retain and use your information as necessary to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements.

Upon request, we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may update, amend, or ask to have it removed from our mailing lists or production directory by emailing Customer Care, or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 calendar days.

Questions and Suggestions

If you have any questions, concerns or suggestions about our Privacy Notice, you may contact us:

By sending an email to: [email protected]

By sending a letter to:

LMB. Attn: Customer Care 4859 W Slauson Ave #405 Los Angeles, CA 90056

Changes to this Privacy Notice

LMB may update or modify this Privacy Notice from time to time. If there are material changes to this Privacy Notice or in how LMB will use your personal information, we will post such changes here. You will be notified by email if any of the material changes that affect the use of your personal information before it takes effect and asked to opt-in to the new use of your personal information. If you do not agree with the changes to how your information will be used, please do not continue to use this website.

By using this site, you signify your assent to the LMB Privacy Notice. If you do not agree to this notice, please do not use any of the LMB site. When you request rate quotes or other information through LMB, you are authorizing us to share information with our network providers, who will contact you by phone, email, or mail. If you do not want further communication from them, please notify the provider directly. We reserve the right to make changes in this notice at any time. Please check the notice each time you use our website to ensure you are aware of any changes in our privacy practices. Our Privacy Notice will indicate the date it was last updated. Your continued use of our site will signify your acceptance of the changes to our Privacy Notice.

Privacy Notice for CA Residents

Do No Sell My Personal Information